Shipping policy
DOMESTIC SHIPPING:
Your item will be shipped within 3 business days, via your chosen method. Please allow time for your tracking information to be updated in the system.
INTERNATIONAL CUSTOMERS:
Your item will be shipped within 3 business days, via your chosen method. First Class mail is typically cheapest, and usually takes 2 to 4 weeks for delivery—but can take as long as 2 months depending on customs. If you've paid for the standard First Class postage, your item can only be tracked until it reaches customs in your country. Upgrading your shipping to Priority Mail International will give you tracking to your doorstep, and a delivery time of about 6 to 10 days.
Double-check your address when ordering.
Please be sure your address is up to date on PayPal or credit/debit cards. Your address is automatically uploaded into our shipping app and then printed onto a shipping label when your order is ready to be shipped. We do not write out the labels ourselves, so we are not responsible if your package is delivered to the wrong address or returned to us as non-deliverable. If it is returned because due to the wrong address, you are responsible for the shipping costs to send it out again.
Lost or Delayed Items in the US:
UPS and USPS are a separate company/business/entity from Cyn Between Worlds. When I finished doing my part (making, packaging and bringing your item(s) to the post office or UPS, your package is in their hands. If it goes missing, I won't know anything more about its location than you.
If you know your address was entered correctly at checkout, rest assured that *that* is the address that was printed on your shipping label—because it is a completely automated process. Your label is then affixed to your package with plenty of tape so that it doesn't fall off in transit. (We take photos of every package before sending them out in the event we need to show the condition of said package and label as it was when it left my hands.)
Cyn Between Worlds is not a delivery service and does not deliver your packages. Packages are usually dropped off at the post office/UPS within 3 business days after you place your order—unless it is a Sunday or holiday—and then it is out of my hands. If your package is delayed in shipping (possibly showing that it is "taking longer than expected"), please contact UPS or USPS. I won't have anymore information than you do, but they might be able to give you an update. If your tracking still shows as "Pre-shipment" after a few days, rest assured your package *has* been dropped off for shipment, but it may not have been scanned and/or updated in the system. Many times an item still marked as "pre-shipment" will arrive at your door without ever being updated in tracking. If it has been an excessively long time, please contact USPS and they will open an investigation.
If your item shows as delivered but you haven't received it, please follow these steps:
1) Check with family members, friends, roommates and neighbors to see if they've collected it for you and set it aside.
2) Call your local post office or UPS store to see if it was brought it back to them. (This happens more often than you'd expect.)
3) If the post office/UPS doesn't have it, and you (and nobody around you) has it, there's a chance it may have been stolen. In this case, you'll need to file a police report.
4) After the above steps have been taken, contact us and let us know what has happened so that we can call USPS/UPS to open an investigation. You can also do the same.
Cyn Between Worlds is not responsible for replacing an item that is stolen from your doorstep. If you live in an area where theft is known to occur, please let me know before purchasing and I can add signature confirmation.
Lost Items International:
Sometimes packages are held up in customs for an unnecessarily long amount of time. (Especially in Australia.) If you have not received your item within 2 months (and you've already followed the above steps) contact me and I'll work with you to help complete your order!
Other important details:
Please understand that the money you pay for shipping does not go into my pockets. It goes to USPS/UPS to buy your postage. I make no money from shipping. In fact, we've often lost money. Packages mailed in the US and abroad almost always cost more than the current rate shown in this shop, because we never charge for boxes, tissue, tags, bubble wrap, tape, labels, etc.